tanah189 Account & Payment FAQ
Users of tanah189 ask questions across several key areas: account creation and recovery, deposit and withdrawal mechanics, game rules and market coverage, security practices, and access terms. Some questions arise during registration or first login; others emerge during gameplay or when a user wants to withdraw funds. This page answers the most common questions we receive.
Our goal is to keep you informed about how tanah189 works—how to reset a password, which payment methods we support, what markets are available, and how to contact us if a transaction stalls. If your question falls outside the scope of this FAQ, or if you need clarification on terms, fees, or compliance requirements, we recommend reading our full Terms and Conditions or contacting our support team directly during business hours.
This page covers the essentials: account setup and security, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet), game categories and rules, and bonus terms. We also explain how to open a support ticket and where tanah189 operates. For legal details, fraud reporting, or data-handling practices, please review our Legal Notice and Privacy Policy.
- Account and registrationhow to start, KYC verification, password recovery, login issues
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and typical timeframes
- Games and marketsfootball tournaments, live-dealer tables, slot games, esports coverage, and bonus terms
- Security and accessaccount protection, jurisdiction notice, support contact, and when to pause activity
KYC stands for "Know Your Customer." Before you make your first withdrawal from tanah189, we require you to upload a copy of your national ID, passport, or driver's licence. This is a legal requirement to prevent fraud and money laundering. You also confirm your address by uploading a recent utility bill or bank statement. Verification typically takes two to four hours; during busy periods around events like Liga 1 finals or Idul Fitri, it may take up to one business day. Once approved, you can withdraw freely. If your verification is rejected, we will email you explaining why and ask you to resubmit clearer images or different documents.
KYC stands for "Know Your Customer." Before you make your first withdrawal from tanah189, we require you to upload a copy of your national ID, passport, or driver's licence. This is a legal requirement to prevent fraud and money laundering. You also confirm your address by uploading a recent utility bill or bank statement. Verification typically takes two to four hours; during busy periods around events like Liga 1 finals or Idul Fitri, it may take up to one business day. Once approved, you can withdraw freely. If your verification is rejected, we will email you explaining why and ask you to resubmit clearer images or different documents.
Two-factor authentication adds a second layer of security to your tanah189 account. Log in to tanah189, go to Account Settings, and select "Security." Choose "Enable Two-Factor Authentication." You will be prompted to install an authenticator app (such as Google Authenticator or Microsoft Authenticator) on your phone. Scan the QR code shown, and the app will generate a six-digit code. Enter this code to confirm setup. From that point onward, every time you log in from a new device, you must enter the code from your authenticator app after entering your password. If you lose access to your authenticator app, contact our support team with proof of identity, and we can reset your 2FA settings.
Two-factor authentication adds a second layer of security to your tanah189 account. Log in to tanah189, go to Account Settings, and select "Security." Choose "Enable Two-Factor Authentication." You will be prompted to install an authenticator app (such as Google Authenticator or Microsoft Authenticator) on your phone. Scan the QR code shown, and the app will generate a six-digit code. Enter this code to confirm setup. From that point onward, every time you log in from a new device, you must enter the code from your authenticator app after entering your password. If you lose access to your authenticator app, contact our support team with proof of identity, and we can reset your 2FA settings.
Payments and Transactions
Deposits on tanah189 have no fee—the amount you transfer is the amount credited to your account. We do not take a percentage or flat charge. Withdrawal fees vary by payment method. E-wallet withdrawals via DANA, e-wallet, mobile banking, and local payment have no fee; the full amount reaches your e-wallet. Bank transfers to online payment, e-wallet, mobile banking, or local payment carry a small processing fee, typically equivalent to a few thousand rupiah, which we deduct from the withdrawal amount. online payment withdrawals are typically fee-free. For the most current fee breakdown, check the withdrawal page in your tanah189 account; fees are displayed before you confirm. Any unusual fees should be reported to our support team immediately.
Deposits on tanah189 have no fee—the amount you transfer is the amount credited to your account. We do not take a percentage or flat charge. Withdrawal fees vary by payment method. E-wallet withdrawals via DANA, e-wallet, mobile banking, and local payment have no fee; the full amount reaches your e-wallet. Bank transfers to online payment, e-wallet, mobile banking, or local payment carry a small processing fee, typically equivalent to a few thousand rupiah, which we deduct from the withdrawal amount. online payment withdrawals are typically fee-free. For the most current fee breakdown, check the withdrawal page in your tanah189 account; fees are displayed before you confirm. Any unusual fees should be reported to our support team immediately.
E-wallet deposits (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) typically credit within minutes—usually two to five minutes. During peak hours or network congestion, it may take up to subject to verification. Bank transfer deposits (local payment, online payment, e-wallet, mobile banking virtual accounts) can take one to two hours during business hours (Monday to Friday, 9 a.m. to 5 p.m. Jakarta time) or up to one business day if transferred outside business hours or on weekends. To speed up a bank transfer, ensure you transfer from an account in your own name matching your tanah189 registration. If a deposit does not appear after the stated timeframe, contact our support team with your transaction receipt; we can investigate and manually credit your account if needed.
E-wallet deposits (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) typically credit within minutes—usually two to five minutes. During peak hours or network congestion, it may take up to subject to verification. Bank transfer deposits (local payment, online payment, e-wallet, mobile banking virtual accounts) can take one to two hours during business hours (Monday to Friday, 9 a.m. to 5 p.m. Jakarta time) or up to one business day if transferred outside business hours or on weekends. To speed up a bank transfer, ensure you transfer from an account in your own name matching your tanah189 registration. If a deposit does not appear after the stated timeframe, contact our support team with your transaction receipt; we can investigate and manually credit your account if needed.
E-wallet withdrawals (local payment, online payment, e-wallet, mobile banking) typically arrive within one hour, often within subject to verification. Bank transfers (local payment, online payment, e-wallet, mobile banking) take one to two business days. local payment withdrawals may vary depending on your bank. Before we process any withdrawal, we review your account for compliance—this check typically takes one to two hours. If your account has unusual activity or this is your first withdrawal, verification may take up to one business day. You will see the status of your withdrawal in the tanah189 app under "Transaction History." If a withdrawal is pending longer than expected, contact our support team; they can check the status with your bank or e-wallet provider and expedite if there is a delay.
E-wallet withdrawals (local payment, online payment, e-wallet, mobile banking) typically arrive within one hour, often within subject to verification. Bank transfers (local payment, online payment, e-wallet, mobile banking) take one to two business days. local payment withdrawals may vary depending on your bank. Before we process any withdrawal, we review your account for compliance—this check typically takes one to two hours. If your account has unusual activity or this is your first withdrawal, verification may take up to one business day. You will see the status of your withdrawal in the tanah189 app under "Transaction History." If a withdrawal is pending longer than expected, contact our support team; they can check the status with your bank or e-wallet provider and expedite if there is a delay.
Deposit minimums on tanah189 depend on your payment method. E-wallets like online payment, e-wallet, mobile banking, and local payment accept deposits from a few thousand rupiah upward—your e-wallet's own balance limits are the only constraint. Bank virtual accounts (online payment, e-wallet, mobile banking, local payment) typically require a minimum of around 10,000 to our welcome offer per transfer. online payment deposits have no fixed minimum. Maximum deposits per transaction are set by your bank or e-wallet provider and your tanah189 account limits. For new accounts, we may enforce a daily deposit cap until KYC is complete; this cap is typically lifted after verification. To check your specific account preferences, log into tanah189 and visit the deposit page; it displays your current minimums and maximums.
Deposit minimums on tanah189 depend on your payment method. E-wallets like online payment, e-wallet, mobile banking, and local payment accept deposits from a few thousand rupiah upward—your e-wallet's own balance limits are the only constraint. Bank virtual accounts (online payment, e-wallet, mobile banking, local payment) typically require a minimum of around 10,000 to our welcome offer per transfer. online payment deposits have no fixed minimum. Maximum deposits per transaction are set by your bank or e-wallet provider and your tanah189 account limits. For new accounts, we may enforce a daily deposit cap until KYC is complete; this cap is typically lifted after verification. To check your specific account preferences, log into tanah189 and visit the deposit page; it displays your current minimums and maximums.
Withdrawal minimums on tanah189 are typically 10,000 to our welcome offer depending on your payment method—e-wallets like e-wallet and mobile banking may have slightly lower minimums than bank transfers. Maximum withdrawals per transaction depend on your account age and verification status. New accounts before KYC completion may have lower daily limits (for example, up to a few million rupiah per day). After KYC verification, limits increase significantly. For weekly and monthly maximums, check your Account Settings on tanah189. If you reach your limit and need to withdraw more, you can split your withdrawal across multiple transactions over several days, or contact our support team to request a temporary limit increase based on your account history.
Withdrawal minimums on tanah189 are typically 10,000 to our welcome offer depending on your payment method—e-wallets like e-wallet and mobile banking may have slightly lower minimums than bank transfers. Maximum withdrawals per transaction depend on your account age and verification status. New accounts before KYC completion may have lower daily limits (for example, up to a few million rupiah per day). After KYC verification, limits increase significantly. For weekly and monthly maximums, check your Account Settings on tanah189. If you reach your limit and need to withdraw more, you can split your withdrawal across multiple transactions over several days, or contact our support team to request a temporary limit increase based on your account history.
Games and Markets
Our tanah189 platform covers major football tournaments and leagues. We offer live predictions on Liga 1 (Indonesian domestic league), Piala Indonesia (Indonesian cup), Champions League, Premier League, La Liga, Serie A, and Ligue 1. We also list matches from Piala AFF and other regional tournaments. Beyond football, we cover MotoGP and badminton markets. Most matches appear in our system up to seven days in advance; live markets open as match time approaches. Markets typically close subject to verification before kickoff. If you cannot find a specific match, it may not be scheduled or may be under maintenance. Check back closer to match time or contact our support team.
Our tanah189 platform covers major football tournaments and leagues. We offer live predictions on Liga 1 (Indonesian domestic league), Piala Indonesia (Indonesian cup), Champions League, Premier League, La Liga, Serie A, and Ligue 1. We also list matches from Piala AFF and other regional tournaments. Beyond football, we cover MotoGP and badminton markets. Most matches appear in our system up to seven days in advance; live markets open as match time approaches. Markets typically close subject to verification before kickoff. If you cannot find a specific match, it may not be scheduled or may be under maintenance. Check back closer to match time or contact our support team.
tanah189 provides live-dealer table games including blackjack, roulette, baccarat, and Dragon Tiger. These games are streamed in real-time from our multi-camera studios. Tables are staffed by professional dealers and operate during set hours, typically from late morning through midnight or later. You can join an active table at any time; your prediction is placed in real-time and results are determined by the live game outcome. Some tables offer side-bet options or special rules. Check the table description in tanah189 before joining. All live-dealer games use certified random-outcome generation and are monitored for fairness.
tanah189 provides live-dealer table games including blackjack, roulette, baccarat, and Dragon Tiger. These games are streamed in real-time from our multi-camera studios. Tables are staffed by professional dealers and operate during set hours, typically from late morning through midnight or later. You can join an active table at any time; your prediction is placed in real-time and results are determined by the live game outcome. Some tables offer side-bet options or special rules. Check the table description in tanah189 before joining. All live-dealer games use certified random-outcome generation and are monitored for fairness.
tanah189 includes popular slot titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We add new titles regularly; check the Slots section of our app for the current catalog. Each game has its own rules and payout tables—click the info icon in any game to read full details before you play. Some slots offer free-spin bonuses or multiplier features. Slot outcomes are determined by certified random-number generators; your results are not influenced by prior spins or other players' activity.
tanah189 includes popular slot titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We add new titles regularly; check the Slots section of our app for the current catalog. Each game has its own rules and payout tables—click the info icon in any game to read full details before you play. Some slots offer free-spin bonuses or multiplier features. Slot outcomes are determined by certified random-number generators; your results are not influenced by prior spins or other players' activity.
tanah189 occasionally offers new-customer bonus promotions. Typical offers include a percentage match on your first deposit (for example, a our matching offer up to a maximum amount). Bonus terms always apply—you must predict or play games for a set number of times to convert bonus funds to withdrawable balance. For example, you might need to predict on five qualifying matches or play through the bonus amount in live-dealer tables. These multiplier terms are disclosed when you accept the bonus and displayed in your account under "Active Promotions." Bonuses typically expire after a set period (for instance, 30 days) if not earned. Read the full terms before accepting any bonus, or contact our support team if the conditions are unclear.
tanah189 occasionally offers new-customer bonus promotions. Typical offers include a percentage match on your first deposit (for example, a our matching offer up to a maximum amount). Bonus terms always apply—you must predict or play games for a set number of times to convert bonus funds to withdrawable balance. For example, you might need to predict on five qualifying matches or play through the bonus amount in live-dealer tables. These multiplier terms are disclosed when you accept the bonus and displayed in your account under "Active Promotions." Bonuses typically expire after a set period (for instance, 30 days) if not earned. Read the full terms before accepting any bonus, or contact our support team if the conditions are unclear.
Security and Account Management
You can manage account settings within the tanah189 app under "Account" → "Settings." Here you can update your phone number, email address, and password. To temporarily pause activity on your account, go to "Account" → "Pause Account." A paused account cannot receive deposits, place predictions, or access games for the duration you select (typically days, weeks, or months). You can also set notification preferences—choose whether to receive alerts about match results, withdrawals, or promotional offers. If you want to permanently close your account, contact our support team; they will guide you through account closure and ensure any remaining balance is processed as a withdrawal.
You can manage account settings within the tanah189 app under "Account" → "Settings." Here you can update your phone number, email address, and password. To temporarily pause activity on your account, go to "Account" → "Pause Account." A paused account cannot receive deposits, place predictions, or access games for the duration you select (typically days, weeks, or months). You can also set notification preferences—choose whether to receive alerts about match results, withdrawals, or promotional offers. If you want to permanently close your account, contact our support team; they will guide you through account closure and ensure any remaining balance is processed as a withdrawal.
To contact tanah189 support, log into your account and click the help icon (usually a question mark or chat bubble) at the bottom of the app. Select "Open a ticket" or "Chat with support." Describe your issue in detail—include your account username, the date the issue occurred, and any relevant transaction IDs. Our team typically responds within one to two hours during business hours (Monday–Friday, 9 a.m. to 5 p.m. Jakarta time). For urgent issues like a stalled withdrawal or account security concern, mark your ticket as "Urgent." You can also email our support team directly; include the same information and we will follow up via email. Check your spam folder in case our response lands there.
To contact tanah189 support, log into your account and click the help icon (usually a question mark or chat bubble) at the bottom of the app. Select "Open a ticket" or "Chat with support." Describe your issue in detail—include your account username, the date the issue occurred, and any relevant transaction IDs. Our team typically responds within one to two hours during business hours (Monday–Friday, 9 a.m. to 5 p.m. Jakarta time). For urgent issues like a stalled withdrawal or account security concern, mark your ticket as "Urgent." You can also email our support team directly; include the same information and we will follow up via email. Check your spam folder in case our response lands there.
tanah189 services are available only in jurisdictions where local law permits online gaming and sportsbook predictions. We operate primarily for users in supported regions of Southeast Asia. Access from other countries may be restricted. You are responsible for verifying that your use of tanah189 complies with the laws of your location. If you are unsure whether tanah189 is available in your jurisdiction, contact our support team or review our Terms and Conditions. Account access may be restricted or terminated if we detect use from a prohibited jurisdiction. Our Legal Notice provides further detail on regional restrictions and applicable regulations.
tanah189 services are available only in jurisdictions where local law permits online gaming and sportsbook predictions. We operate primarily for users in supported regions of Southeast Asia. Access from other countries may be restricted. You are responsible for verifying that your use of tanah189 complies with the laws of your location. If you are unsure whether tanah189 is available in your jurisdiction, contact our support team or review our Terms and Conditions. Account access may be restricted or terminated if we detect use from a prohibited jurisdiction. Our Legal Notice provides further detail on regional restrictions and applicable regulations.