tanah189 Casino & Sportsbook Terms

When you open an account on tanah189, you agree to these terms and conditions governing your use of our platform. We provide sportsbook predictions, live-dealer casino tables, and slot games via mobile app (Android) and browser (iOS). Our terms outline your account responsibilities, deposit and withdrawal procedures, bonus terms, and dispute resolution. By logging into tanah189, you confirm that you are accessing our service only in jurisdictions where such services are legally permitted.

Our tanah189 terms are designed to protect both you and our platform. They cover account security, payment processing through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, identity verification requirements, and settlement practices. We enforce these terms consistently across all users to ensure fair treatment and secure operations.

This page explains the key terms you accept when you join tanah189. For specific questions about your account or our policies, contact our support team during standard business hours.

Account Opening and Eligibility

To open a tanah189 account, you must provide accurate personal information. We require your full name, date of birth, phone number, and email address. Our system matches this information against official records during identity verification. If you provide false or misleading information, we reserve the right to suspend or close your account.

You are responsible for maintaining the confidentiality of your password and two-factor authentication (2FA) codes. Never share these with anyone, including our staff. If you suspect unauthorized access, contact us immediately and we will secure your account. You are liable for all activity on your account unless we confirm fraudulent access on our side.

Our tanah189 service is available only in jurisdictions where online gaming, sportsbook predictions, live-casino play, and related activities are legally permitted. You represent and warrant that you are accessing our platform only in a jurisdiction where such access is compliant with local law. We do not offer services in regions where such activities are prohibited.

Jurisdiction-restricted access is your responsibility

tanah189 operates under jurisdiction-restricted access. You alone are responsible for confirming that your use of our platform complies with local law in your region. We are not liable if you use tanah189 in a jurisdiction where such use is prohibited.

Deposits, Withdrawals, and Payment Processing

We accept deposits through nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet (for e-wallets); mobile banking, local payment, online payment, e-wallet (for bank virtual accounts). Deposits via e-wallets typically arrive instantly. Bank virtual-account transfers settle within one to two hours during business hours and up to one business day outside business hours.

Before your first withdrawal from tanah189, we conduct identity verification (KYC). You must upload a copy of your national ID, passport, or driver's license. We may also request proof of address such as a utility bill or bank statement. This verification protects both you and our platform against fraud and money-laundering risks. Verification typically completes within a few hours.

Withdrawals from tanah189 must route back to your original funding source. If you deposited via mobile banking, your withdrawal returns to local payment. If you used a online payment virtual account, funds transfer back to e-wallet. This consistency prevents laundering and ensures clear audit trails. Withdrawal processing times match deposit processing times—e-wallets typically settle within hours, bank transfers within one business day.

We reserve the right to review large withdrawals or unusual account activity before processing. Standard reviews take up to 24 hours; complex investigations may take longer. We will notify you if additional information is required. Your funds are held securely during review and are not forfeited unless we detect fraudulent activity.

Bonus Terms and Conditions

Any bonus offer or promotion on tanah189 comes with specific terms and conditions. Bonuses are not automatically cash—they carry a playthrough requirement, meaning you must stake the bonus amount (sometimes multiplied by a factor) before you can withdraw the bonus or any winnings derived from it.

Bonus terms vary by offer. Some bonuses are available only to new players on their first deposit. Others apply to specific game categories (sportsbook predictions, live-dealer tables, slots). We publish bonus terms clearly before you claim a bonus. If you have questions about your eligibility or the requirements, contact our support team.

We reserve the right to forfeit bonuses if we detect account abuse, such as using multiple accounts to claim the same bonus or exploiting game mechanics. Our tanah189 team monitors for such patterns and will close accounts and forfeit bonuses if detected.

Prediction Placement and Settlement

When you place a prediction on tanah189—whether on Liga 1, Piala Indonesia, live-dealer table outcomes, or slot games—your stake is deducted from your balance immediately. Your prediction remains open until the underlying event resolves or the prediction market closes.

We settle predictions based on official sources: for football matches, the Indonesian Football Association or major broadcasters; for live-dealer tables, the dealer's actions visible on camera; for slot games, the random-number generator result. If an event is postponed, delayed, or cancelled, we suspend the prediction market until an official resolution is announced. Postponed matches or replays may settle after an extended period.

Once settled, your account updates to reflect the win, loss, or partial payout. You can review all prediction history in your tanah189 dashboard anytime. If you dispute a settlement, contact our support team within seven days with your prediction ID and the reason for your dispute.

Account Restrictions and Closure

We reserve the right to restrict or close any tanah189 account if we detect violations of these terms. Common reasons for account closure include: providing false identity information; using multiple accounts to claim the same bonus; exploiting game mechanics or platform vulnerabilities; engaging in fraudulent deposit or withdrawal activity; accessing tanah189 from a jurisdiction where such access is prohibited; or failing to complete identity verification within a reasonable timeframe.

If we close your account for a violation, we will attempt to notify you. Your remaining balance will be processed for withdrawal to your original funding source, subject to any offsetting balances owed to tanah189 (e.g., chargebacks on deposits).

You may request to close your tanah189 account anytime by contacting our support team. We will process your remaining balance for withdrawal and mark your account as closed. Closed accounts cannot be reopened; you may apply to open a new account after a waiting period at our discretion.

KYC Verification: Identity verification required before first withdrawal. Typically completes within a few hours. Protects against fraud and money laundering.
Playthrough Requirement: Bonus amount must be wagered (sometimes at a multiplier) before withdrawal. Varies by offer; terms published before claiming.
Settlement Delay: Large withdrawals or unusual activity may be reviewed for up to 24 hours. Standard reviews do not forfeit funds unless fraud is confirmed.
Jurisdiction Compliance: Your use of tanah189 must comply with local law where you are located. You are solely responsible for verifying legality.

Data Protection and Privacy

We protect your personal and financial data using industry-standard encryption. Data in transit uses HTTPS; data at rest is encrypted in secure databases. We do not store full credit card numbers or full bank account numbers. Only tokenized references sufficient to process withdrawals are retained.

Your data is used only for account administration, payment processing, identity verification, fraud detection, and customer support. We do not share your information with third parties except as required by law (e.g., anti-money-laundering authorities) or to process payments through our payment processors.

You have the right to request a copy of your personal data held on tanah189. Contact our support team to initiate a data subject access request. We will respond within 30 days with a downloadable copy of your information.

Dispute Resolution and Complaints

If you have a complaint about our tanah189 service—such as a disputed settlement, unauthorized withdrawal, or account access issue—contact our support team with details. We will acknowledge your complaint within 24 hours and investigate within seven days.

Our investigation will review transaction records, account logs, and relevant evidence. We will communicate findings to you clearly. If we confirm an error on our side, we will correct it immediately. If we uphold the original decision, we will explain our reasoning.

If you remain dissatisfied after our investigation, you may escalate your complaint to our dispute-resolution team. Escalation may lead to formal mediation or, in some cases, arbitration. Specific procedures depend on your jurisdiction and the nature of the dispute. We will advise you of available options when escalating.

Limitation of Liability

tanah189 operates the platform "as is." We are not liable for indirect, incidental, or consequential damages arising from your use of our service, even if we were advised of the possibility of such damages. This includes losses from market volatility, prediction outcomes, technical interruptions, or third-party payment processor failures.

Our liability for direct damages is limited to the amount of your deposits on tanah189 in the past 12 months. This limitation applies to all claims except those arising from our fraud, willful misconduct, or gross negligence.

We make reasonable efforts to keep tanah189 available and secure. However, we do not guarantee uninterrupted service. Network outages, maintenance, and technical issues may occur. We will notify you of planned maintenance in advance when possible.

Summary: Your Responsibilities on tanah189

By joining tanah189, you agree to our terms and acknowledge that our service is available only in jurisdictions where it is legally permitted. You are solely responsible for verifying compliance with local law in your region. We will not be liable if you access tanah189 from a jurisdiction where such access is prohibited.

You commit to providing accurate information, maintaining account security, and using tanah189 only for lawful purposes. We will conduct identity verification before your first withdrawal and reserve the right to review large or unusual transactions. Deposits and withdrawals process through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—choose the method that suits your banking preference.

Predictions on tanah189 are settled based on official sources and transparent rules. Bonuses carry playthrough requirements. If you have disputes, our support team and escalation process are available. We enforce these terms consistently to ensure fair and secure operations for all users across supported regions including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.

Payment Process Details Under tanah189 Terms

DANA deposit and withdrawal

Under our tanah189 terms, DANA deposits are processed as follows. You navigate to the Cashier section, select DANA, and enter your deposit amount. You are redirected to the DANA app or mobile web interface, where you authenticate using your phone number and PIN. Once you authorize the transaction, DANA confirms the transfer and our system receives notification within seconds. Your tanah189 balance updates immediately, allowing you to use funds right away. DANA supports deposits across a wide range of amounts—from small initial deposits to larger session budgets. There are no deposit fees charged by tanah189; if DANA or your bank charges a fee, that is a third-party transaction cost, not part of our terms. Withdrawals via DANA work identically in reverse. You request a withdrawal in your Cashier, we review and approve it (typically within hours), and funds transfer to your registered DANA account. DANA withdrawals settle within hours, sometimes within minutes depending on DANA's backend processing. If a DANA deposit does not credit immediately, check your DANA app transaction history—the issue usually appears there first. Most DANA delays resolve within subject to verification; if a delay extends beyond one hour, contact our support team with your DANA transaction ID and we will investigate. Under our terms, we are not liable for DANA's processing delays or technical issues, but we will assist you in tracing the transaction.

OVO and GoPay usage

Our tanah189 terms require account binding on your first OVO or GoPay transaction. When you select OVO or GoPay in Cashier, you enter your phone number and are directed to authenticate in the OVO or GoPay app. You confirm the transfer amount and complete authorization. During this first transaction, standard KYC (Know Your Customer) verification occurs—our system cross-checks your identity against government records to ensure compliance with anti-money-laundering regulations. This verification typically completes within seconds if your ID information matches your OVO or GoPay account. Under our terms, you agree to this verification as a condition of using OVO and GoPay funding. After your first successful deposit, subsequent OVO and GoPay transfers skip the KYC step, allowing faster funding. Both OVO and GoPay support withdrawals back to your registered account, settling within one to three hours. Our terms specify that withdrawals must return to the same account you deposited from, preventing unauthorized fund transfers. OVO may offer additional features like loyalty points on transactions; those are governed by OVO's terms, not ours. GoPay integrates with the broader GCash ecosystem, so compatibility depends on your GCash account status and OVO's operational status. If you experience a delay on either platform beyond the standard windows, check your e-wallet app's transaction history—delays sometimes reflect the e-wallet provider's backend processing rather than an issue on tanah189's side. Under our terms, we commit to investigating delays that extend beyond one business day.

BCA, Mandiri, BRI, BNI virtual account

Our tanah189 terms govern bank virtual-account (VA) processing as follows. When you select BCA, Mandiri, BRI, or BNI in Cashier, we generate a unique virtual-account number tied to your tanah189 profile. You receive this number and must transfer funds from your personal bank account to this VA using your bank's app, ATM, or branch counter. The amount and account number must match exactly for our automated reconciliation system to credit your account. Under our terms, you are responsible for entering the correct VA number and amount; we are not liable for funds sent to an incorrect account. Transfers typically settle within one to two hours during business hours (Monday–Friday, 8 AM–5 PM Jakarta time). Outside these windows or on weekends and holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, settlement may take until the next business day. Once your bank confirms the outbound transfer, tanah189 automatically detects the incoming payment and credits your account. Each deposit may generate a new VA number or reuse your existing one—either way, the number is unique to you and tanah189 does not share it with other users. Withdrawals via bank VA route funds back to your original bank account, following your bank's processing windows. Under our terms, you confirm that you own the bank account you withdraw to, preventing unauthorized fund transfers. If a bank transfer does not appear after two hours during business hours, check your bank app to confirm the outbound transfer was successful. If confirmed on your bank's side, contact tanah189 support with your bank transaction reference number and we will escalate to our payment processor to investigate.

Fees, limits and verification

Under our tanah189 terms, we do not charge deposit or withdrawal fees on any payment method. The full amount you send reaches your account, or the full amount of your withdrawal is processed to your destination. However, some e-wallet providers (DANA, OVO, GoPay, ShopeePay, LinkAja) may charge their own transfer fees; those are handled between you and your e-wallet provider, outside our control. Similarly, some banks charge small fees for outbound transfers or virtual-account usage; those are bank-level costs, not tanah189's. account preferences vary by payment method and your account status. First-time users typically have lower account preferences to prevent fraud; these limits increase after your first successful KYC verification. DANA and QRIS usually support deposits starting from small amounts (around our welcome offer), while bank VAs often have minimum transfer amounts set by your bank (typically our welcome offer–our welcome offer). Our terms specify that you provide accurate information during identity verification and that false information may result in account closure. Standard verification involves uploading an ID photo and confirming your phone number via one-time password (OTP). Enhanced verification for large withdrawals or unusual account activity may require a utility bill, bank statement, or source-of-funds documentation. Standard verification typically completes within two to four hours; simple cases often resolve within subject to verification. If verification is delayed beyond 24 hours, you may contact our support team and we will escalate your request. Under our terms, you can place predictions before verification completes, but you cannot withdraw funds until verification is approved.

Resolving a stalled transaction

Our tanah189 terms outline your rights if a deposit does not credit after the expected timeframe. First, check your payment method's transaction history. For e-wallets, open the app and verify the transfer shows as completed on their side. For bank transfers, check your bank app's outbound transactions—if your bank confirms the transfer was sent, the issue is likely on tanah189's reconciliation side. Contact tanah189 support with your transaction ID (from your e-wallet or bank app), the exact amount transferred, and when you initiated the transfer. Our support team will manually investigate the payment and credit your account if the transaction was received but not automatically matched. Provide clear documentation (screenshots, bank receipts) to speed investigation. For QRIS payments, take a screenshot of your payment confirmation and provide it to support if the deposit does not appear within the expected window. If a withdrawal is delayed beyond the expected settlement window, log into your tanah189 account and check the withdrawal status in your dashboard. Most delays are logged there with an explanation—for example, "Under fraud review" (typically completes within 24 hours), "Pending KYC approval" (resolve by completing verification), or "Payment processor delay" (outside our immediate control). If your bank account is locked, restricted, or closed, the withdrawal may stall; resolve the issue with your bank, then contact tanah189 support to retry. If your e-wallet account is restricted, the withdrawal may fail; contact your e-wallet provider to restore account access. If a withdrawal shows as approved but funds have not arrived after two business days, contact tanah189 support with your withdrawal request ID and original funding method details. We will escalate to our payment processor to trace the transfer. In rare cases where a deposit was sent twice by mistake or a withdrawal was reversed, contact support immediately with transaction IDs and we will investigate and resolve the discrepancy within one to three business days.